Welcome to Swopnopori! We are your go-to destination in Uttarpara, Kolkata, for exquisite imitation jewellery, stylish ladies' bags, elegant kurtis, and premium cosmetics. This page is designed to answer your questions about how our website works and how you can purchase our products.

General Questions

Q1. What is Swopnopori?
Swopnopori is a lifestyle store located in Uttarpara, Kolkata. We specialize in high-quality imitation jewellery, ladies' bags, kurtis, and cosmetics. Our website acts as a digital catalog to help you browse our latest collections before visiting us.

Q2. Can I purchase products directly from this website?
No. This website is a showcase platform only. We do not have an online checkout system. To make a purchase, you must visit our physical store in Uttarpara, Kolkata.

Q3. Where is your store located?
We are located in Uttarpara, Kolkata. For the exact address and directions, please visit our Contact Us page or check the location details at the bottom of our homepage.

Q4. What are your store hours?
Our store timings are mentioned on our Contact Us page. We recommend checking there for the most up-to-date hours, including any holiday schedules.

Products & Catalog

Q5. Are all the products shown on the website available in the store?
We strive to keep our website catalog as accurate as possible. However, since stock moves quickly in our physical store, we recommend visiting us to see the real-time availability. If you are looking for a specific item, feel free to call us before visiting.

Q6. Do the products on the website look exactly like the real ones?
We use high-quality photography to represent our products as accurately as possible. However, there may be slight variations in color or texture due to screen resolutions or lighting. We encourage you to visit the store to see the products in person.

Q7. Do you sell products other than what is shown online?
Yes! Our physical store often carries a wider variety and new arrivals that may not be updated on the website immediately. Visiting the store gives you access to our complete collection.

Pricing & Payments

Q8. Are the prices listed on the website the same as in the store?
Yes, the prices displayed on our website are the same as the MRP or store prices. However, we occasionally run in-store exclusive offers and discounts that may not be reflected online.

Q9. What payment methods do you accept at the store?
We accept both cash and digital payments (such as Google Pay, PhonePe, and major credit/debit cards) at our physical store.

Store Visit & Customer Service

Q10. Do I need to book an appointment to visit the store?
No appointment is necessary. You are welcome to walk in during our business hours.

Q11. Can I reserve a product seen on the website?
Due to high demand and limited stock, we generally operate on a "first-come, first-served" basis. However, you can contact us via phone to inquire if a specific item is still available and if a short hold is possible.

Q12. Do you offer returns or exchanges?
Our return and exchange policy applies only to purchases made at the physical store. Please check your in-store receipt or ask our staff for details regarding exchange timelines and conditions (e.g., product must be unused with original tags).

Contact & Support

Q13. How can I contact you if I have more questions?
You can reach us via:
Phone: +91 912331 0835
Email: [email protected]
For inquiries about product details seen on the website, please quote the product name to help us assist you quickly.

Q14. Do you deliver products if I cannot make it to the store?
Currently, we do not offer online delivery. All purchases must be made in person at our Uttarpara store to ensure you are completely satisfied with your selection.